Brandy Melville Complaints and Reviews

Had an experience with Brandy Melville?   Submit review ›
Brandy Melville
Main address: 664 South Santa Fe Avenue 90021 Los Angeles CA
1-213-488-2088, 1-213-488-0988, , https://brandymelvilleusa.com/customer-service
Had an experience with Brandy Melville?
Submit review › Submit review ›
More Less

apparently brandy melville feels it's okay to charge me for every item I bought without shipping it all. I received 4 out of 10 items and I've emailed them without a response so far. I hate that I have to pay to return a dress that's supposed to "fit all." Add comment

  • Jul 02
  • Footwear and Clothing
  • Carnaby, England
  • Caroline Cardigan
  • 260

Basically i ordered the "caroline cardigan" (£52) and when following the instruction PERFECTLY, i took it out of the wash and it smelt terrible aswell as shrinking, after speaking to an employee called 'kristine' in the carnally street store, i was simply ignored and left waiting for a response, their manager 'calpucine martin' 'wasnt there' and i was later told by another employee she was... Read more

Was this review helpful? 2 1

  • Jul 01
  • Online Shopping
  • Shipping
  • 1
  • 310

I ordered $137 worth of clothes off the brandymelvilleusa website and assumed i would get it within a week. It has now been 8 days and it hasn't even SHIPPED. It has been "processing" for the past week and i am very upset. I emailed them and they still have not gotten back to me and finally i called them and the girl did not offer me any help. I guess i will just have to wait it out and ill be... Read more

Was this review helpful? 0 0

  • Jun 27
  • Online Shopping
  • Guildford, England
  • Delivery Charge
  • 253

We returned an item, a t-shirt my 14 year old daughter bought with her card: it was sent to the UK and we were informed we had over 100% of tax duty to pay: £20 for a t-shirt that cost more like £16. We declined to pay so the parcel would be returned. We were never informed about this extra cost. We have now received an email from Brandy Melville International stating that if we do not accept... Read more

Was this review helpful? 0 0

  • Jun 15
  • Cardigan
  • 387

I made a purchase of the Brandy Melville cardigan one day and when because the item was priced so high, I assumed that it would be a good product. Anyways, when I got back to my house, I washed it according to it's directions on the little tag that was attached to it. When it came out of the dryer, it had a very strong smell to it that I could not even stand, so I decided to wash it again.... Read more

Was this review helpful? 2 0

First visit 20 tops had holes where the sensors were today atleast 25. Manager was aware my first visit and did not pull the other tops. Can't believe sells with holes. Don't shop at Corte Madera store in CA. Add comment

Charged me for items I never purchased and manager is an *** Yorkdale toronto onrario Add comment

Bought a shirt , and the first day I wear it threads are coming out and the shirt has holes now. I wear my clothes very gently, and I know I did nothing to wreck it. Add comment

Ive spent over $1,000 at ther store probably! Im a huge fan! I ordered their clothes online for the first time a few days ago and got the package today. I was so excited until I opened the package and a shirt I ordered is MISSING! They also sent me a shirt I DIDNT order. Add comment

  • May 27
  • Footwear and Clothing
  • Stockton, California
  • Style Copying
  • 2
  • 329

First of all I want to say how much I love Brandy Melville. Just last month I spent $300 shopping there. I love the style, colors and everything else. What I'm mad about is how all the store are coping the same style it's ridiculous. I wish BM would sue them.wet seal has the same exact sunset top for less and it's not fair for BM fans that pay a lot more. I'm really upset I... Read more

Was this review helpful? 0 6
 
×
You are reading about Brandy Melville.
Filing a new complaint about
×