Brandy Melville Complaints and Reviews

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Brandy Melville
Main address: 664 South Santa Fe Avenue 90021 Los Angeles CA
1-213-488-2088, 1-213-488-0988, , https://brandymelvilleusa.com/customer-service
  • 34+6 mobile complaints
  • $1.2K claimed losses
  • $29 average
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  • Oct 06
  • Online Shopping
  • Crop Top
  • 304

I've ordered from Brandy several times before, and have never been disappointed. Although, a few weeks ago, I ordered the LA crop top and it had a small, almost invisible hole under the armpit. I called customer service, and they were very nice. I was sent a second free shirt, and after $5 of sewing up the hole, wound up having two perfectly fine tops! I have never had a bad experience with... Read more

Was this review helpful? 5 3

     

  • Oct 06
  • Online Shopping
  • Worst Customer Service
  • 183

I don't even want to put my effort writing review for such an awful company so I will make it short. Basically, people who work there have no work experience at all and I am pretty sure they hire them from their looks and styles. I've been to their store and their warehouse sale but both experience was so awful I don't even have a word to describe. The employees there have no idea what they are... Read more

Was this review helpful? 0 0

     

  • Oct 05
  • Footwear and Clothing
  • London, London
  • One Size Fits Most Policy
  • 220

The 'one size fits most' policy of Brandy Melville is one of the most alarming trends I have seen in the teen fashion industry in a long time. I went yesterday with my soon 14 year old daughter who is 172 cm tall and weighs 52 kg, normally proportioned and not fat at all. Because she's is relatively tall for her age, although not extremely so, the 'one size fits most' skirt we tried on was too... Read more

Was this review helpful? 3 2

     

  • Aug 24
  • Online Shopping
  • Slow Delivery
  • 1266

Ordered two items online to take with me to Europe on vacation. I ordered on a Saturday and the website said the items would ARRIVE in 5-7 days, which I figured would be ok since I was leaving on Friday the next week. By Wednesday my items hadn't been shipped but my account sure had been charged almost $100. I emailed them asking if my items were going to arrive by Friday and if not to please... Read more

Was this review helpful? 7 0

     

  • Aug 22
  • Online Shopping
  • Skirt Size
  • 530

I had ordered some things online, which can be risky considering everything is one size fits all (and to them that means making everything a size 0), and decided I was going to return a skirt because it was too small. I have never returned anything through mail before so I called Brandy Melville's customer service to ask for help and directions only to be told "it's on the website" and then hung... Read more

Was this review helpful? 1 0

     

  • Aug 22
  • Online Shopping
  • Pittsburgh, Pennsylvania
  • Item Return
  • 1
  • 1
  • 336

I ordered a few things online. The "one size fits all" bogus led me to return some items and other items were simply not shipped even though I was charged for them. 2 months after returning the items I received a voicemail asking if I want the clothes that I hadn't received or a refund. When I went to call back the last who answered refused to look up my order and hung up the phone on me when I... Read more

Was this review helpful? 1 0

Keep trying to contact www.brandymelvilleusa.com about an order and they won't email me back. And they are hanging up on me when I call! Add comment

     

  • Aug 21
  • Online Shopping
  • Jackson, New Jersey
  • Rude Staff
  • 1
  • 1
  • 579

I went to the store in my town a few weeks ago and the girls who work there are just plain rude. I asked the cashier if she takes american express and she just flat out ignored me and asked the customer next to me if her friend was still in town. I went to a California location and I was the only customer in there and the only words a girl said to me were,"how many items are you bringing into the... Read more

Was this review helpful? 0 0

     

  • Aug 17
  • Online Shopping
  • Bad Customer Service
  • 698

I've loved Brandy Melville for a good year and a half now, and have always loved their clothing. I've never had any problems until my most recent order... I ordered the Lucie cardigan because I love the look of the open knit cardigans. I chose flat-rate fixed shipping and it doesn't have a time estimate and my order has been "processing" for 5 days now going on 6. I started to get a little... Read more

Was this review helpful? 3 1

     

  • Aug 10
  • Shopping
  • Ripped Sweater
  • 1
  • 1
  • 660

It was my first time buying something at Brandy, I went in a few times and checked out the stuff but it was over my budget. Since school is once again starting, I decided to spurge a little bit and buy a cardigan for the fall. I was sort of in a rush so I just picked up a cardigan and bought it, it was pricey but cute. Since it was my first time buying at Brandy, I was quite excited because I had... Read more

Was this review helpful? 1 1
 
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