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  • Customers like
    • Selection2
    • Product2
    • Pricing1
  • Customers don't like
    • Customer service3
    • Damaged clothing clothing is junk3
    • Quality3

When i got home and tryed the dress I bought at brandy melville i stepped on a needle from the dress, i started bleeding from my foot and it hurt, the needle is the second part from the alarm thing... And it hurt so much!! Kinda upset about this..! Add comment

They didn't ship me all my items. Add comment

  • Aug 05
  • Online Shopping
  • Sacramento, California
  • Clothing
  • 273
  • REVIEW RATING 4/5

If I wanted clothes that looked like they were made in the 90's and in awful patterns, I would just shop at a thrift store, but I would bet $100 that what you'd find in thr thrift store would be better made, better quality than the junk that Melville sells. These clothes are literally *** and I grew up in the 90's when this style was popular, but I never thought the 90's fashions would come back... Read more

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  • Aug 05
  • Footwear and Clothing
  • Thousand Oaks, California
  • Brandy Melville Staff
  • 183
  • REVIEW RATING 4/5

I have been to 3 locations. Westwood, Santa Monica, and Studio City. Each time we leave these stores we have the same experience. Employees on their phones at the register not even looking up to see if anyone needs help. Having conversations amounst themselves. Never saying hi or thank you for coming in. I have not seen your employees smile ever at anyone. I think you need to hire people that... Read more

Was this review helpful? 0 0

  • Jul 21
  • Footwear and Clothing
  • Detroit, Michigan
  • Brandy Melville Online Order
  • 2
  • 2
  • 349
  • REVIEW RATING 5/5

The brandy Melville website is still failing horribly! I have been trying to make a purchase for the past 2 days. Every time I go to check out, it says the same thing. Transaction declined by gateway. I have called the customer service line, completely useless. They told me to call my bank because it was their fault. Nope, I had sufficient funds and my card was in perfect condition. I make online... Read more

Was this review helpful? 0 1

  • Jun 13
  • Footwear and Clothing
  • Old Toronto, Ontario
  • Clothing
  • 1131
  • REVIEW RATING 5/5

I spent over 200$ this month at brandy Melville. Just when I started liking their clothes this is what happened. All I wanted was to exchange a top I never wore for something else, but I was a few days past the exchange date. This is what I have to say: Their return and exchange policy is ridiculous. Not only was the sale associates rude and judgemental but also did not allow me to exchange a... Read more

Was this review helpful? 0 1

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  • Jun 02
  • Online Shopping
  • Williamsburg, Virginia
  • Ring
  • 539
  • REVIEW RATING 5/5

I ordered the open teardrop ring and I got it in the mail about a week later. However I was disappointed because the ring looked nothing like it did on the website. I contacted customer service to get my money back or at least exchange it but they told me all jewelry sales are final. *** rule. It's not teardrop shaped at all. Read more

Was this review helpful? 5 1

  • May 19
  • Online Shopping
  • Shipping Policy
  • 2
  • 2
  • 610
  • REVIEW RATING 5/5

My problem is not that bad but I am kind of pissed off because brandy is such an accomplished company and does not ship internationally. Brandy has some serious issues from what I read but from my understanding, brandy has shipped internationally before. This gives them no reason not to now considering they have no issues with charging for shipping and taxes anyway. Also, their policy of shipping... Read more

Was this review helpful? 0 3

  • Mar 29
  • Employees and Ex-employees
  • Huntington Park, California
  • Employee Experience
  • 1449
  • REVIEW RATING 5/5

This company is a joke! I worked 6 months in customer service and it was honestly the worst job I have ever had! They LOVE to scam people they're always messing up on the orders and then they will not refund your money! The new managers (Amara & Bethany) are trash they don't even know what they are doing all they do is talk and take pictures and when it comes to a serious situation they... Read more

Was this review helpful? 9 3

  • Mar 20
  • Online Shopping
  • Huntington Park, California
  • Online Order
  • 1
  • 1
  • 448
  • REVIEW RATING 5/5

The new costumer service team is so useless and rude. I hope they fire the new manager. I tried to get more information about my package since its been almost two weeks and nothing. They said they were gonna give free 2 day shipping and it's been 4 days since they said and I haven't received my package. Read more

Was this review helpful? 3 0
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