Brandy Melville Complaints and Reviews

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Brandy Melville
Main address: 664 South Santa Fe Avenue 90021 Los Angeles CA
1-213-488-2088, 1-213-488-0988, , https://brandymelvilleusa.com/customer-service
  • 38+6 mobile complaints
  • $1.2K claimed losses
  • $28 average
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  • Nov 16
  • Online Shopping
  • Painesville, Ohio
  • Shorts
  • 97

so i needed to buy 8 soft shorts for my mom and i since they make the best pj shorts. i also got two tops and a bra to make my new bedtime shorts, this rounded up to $220, i need these by next week so i paid $50 for shipping. realizing how *** this was i went to cancel my order, WHERE IS THE CANCEL BUTTON. brandy needs to get there *** together, people make mistakes, and i don't want to pay... Read more

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  • Nov 14
  • Shopping
  • Mississauga, Ontario
  • Employees
  • 1
  • 1
  • 85

I don't know if everyone who works at Brandy Melville is stuck up and thinks they are cool to work there...but retail is the same everywhere, and you shouldn't have such a terrible attitude! I went shopping with my friend at the Square One location and there were about 3 or 4 girls working, NONE of them greeted us...they were only interacting with each other...we went to the fitting rooms where a... Read more

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  • Oct 26
  • Footwear and Clothing
  • San Jose, California
  • Low Quality Items
  • 335

I've been buying and wearing clothes from Brandy Melville for a while, however, I've started to notice some trends over the year with their products. Their clothes rip after a few times of wearing and their jewelry is an absolute WASTE of money. I've given their jewelry numerous tries because it's typically adorable, however, it always ends up breaking after wearing it one time! Every necklace I... Read more

Was this review helpful? 0 1

     

  • Oct 23
  • Footwear and Clothing
  • Novi, Michigan
  • Customer Service
  • 178

I was a frequent customer of brandy Melville, infact a large amount of my clothes are from there, but after shopping in stores and online I have found their service to be pleasant and somewhat accommodating but quite distant; not fully consumer oriented. I suppose I have a bit of critical service judgement being employed in human resources and service. And what really bothered me was that I was... Read more

Was this review helpful? 1 1

     

  • Oct 06
  • Online Shopping
  • Crop Top
  • 507

I've ordered from Brandy several times before, and have never been disappointed. Although, a few weeks ago, I ordered the LA crop top and it had a small, almost invisible hole under the armpit. I called customer service, and they were very nice. I was sent a second free shirt, and after $5 of sewing up the hole, wound up having two perfectly fine tops! I have never had a bad experience with... Read more

Was this review helpful? 6 4

     

  • Oct 06
  • Online Shopping
  • Worst Customer Service
  • 297

I don't even want to put my effort writing review for such an awful company so I will make it short. Basically, people who work there have no work experience at all and I am pretty sure they hire them from their looks and styles. I've been to their store and their warehouse sale but both experience was so awful I don't even have a word to describe. The employees there have no idea what they are... Read more

Was this review helpful? 1 0

     

  • Oct 05
  • Footwear and Clothing
  • London, London
  • One Size Fits Most Policy
  • 356

The 'one size fits most' policy of Brandy Melville is one of the most alarming trends I have seen in the teen fashion industry in a long time. I went yesterday with my soon 14 year old daughter who is 172 cm tall and weighs 52 kg, normally proportioned and not fat at all. Because she's is relatively tall for her age, although not extremely so, the 'one size fits most' skirt we tried on was too... Read more

Was this review helpful? 5 2

     

  • Aug 24
  • Online Shopping
  • Slow Delivery
  • 1409

Ordered two items online to take with me to Europe on vacation. I ordered on a Saturday and the website said the items would ARRIVE in 5-7 days, which I figured would be ok since I was leaving on Friday the next week. By Wednesday my items hadn't been shipped but my account sure had been charged almost $100. I emailed them asking if my items were going to arrive by Friday and if not to please... Read more

Was this review helpful? 9 0

     

  • Aug 22
  • Online Shopping
  • Skirt Size
  • 596

I had ordered some things online, which can be risky considering everything is one size fits all (and to them that means making everything a size 0), and decided I was going to return a skirt because it was too small. I have never returned anything through mail before so I called Brandy Melville's customer service to ask for help and directions only to be told "it's on the website" and then hung... Read more

Was this review helpful? 3 0

     

  • Aug 22
  • Online Shopping
  • Pittsburgh, Pennsylvania
  • Item Return
  • 1
  • 1
  • 401

I ordered a few things online. The "one size fits all" bogus led me to return some items and other items were simply not shipped even though I was charged for them. 2 months after returning the items I received a voicemail asking if I want the clothes that I hadn't received or a refund. When I went to call back the last who answered refused to look up my order and hung up the phone on me when I... Read more

Was this review helpful? 4 0
 
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