2.0
  • Product1 votes
  • Pricing1 votes
  • awful atmosphere1 votes
  • Quality1 votes
Is this your company?
Please check our
business solutions

  • 2 days ago
  • Footwear and Clothing
  • New York, New York
  • Clothing
  • 29
  • REVIEW RATING 4/5

this place is a joke and yes i would go as far as to call this company thieves. i ordered 3 items, one of which was out of stock and i DID NOT RECEIVE CREDIT BACK FOR . So in turn I paid for an item that I NEVER RECEIVED. the other 2 were falling apart, total junk. I kindly requested a return, and they said they couldn't because I applied a discount code. I said where amongst the discount code... Read more

Was this review helpful? 0 0

Sent item back with security tag on it. Still not resolved and ignoring my calls and emails. Add comment

  • Dec 09
  • Online Shopping
  • San Clemente, California
  • Online Order
  • 1
  • 1
  • 168
  • REVIEW RATING 4/5

I ordered a small order from Brandy Melville online. The total was about $60. I received an email stating that one item for $20 was out of stock and they didn't know if it would be back in stock. Ok- fine, that stuff happens, I get it. What happens next is SO WRONG. The charge for the entire amount was debited from my account that night. I called and asked about it and I was told that THEIR... Read more

Was this review helpful? 0 0

  • Dec 02
  • Online Shopping
  • Stamford, Connecticut
  • Online Order
  • 1
  • 1
  • 140
  • REVIEW RATING 5/5

COULD NOT FIND WHERE TO PUT IN DISCOUNT CODE FOR BRANDY MELVILLE ON CYBER MONDAY AS IT IS USUALLY WHEN YOU ARE PLACING AN ORDER. AFTER MAKING THE MISTAKE AND CONTACTING THEM THEY WILL NOT ALLOW YOU TO THEN RECTIFY THE ORDER SO BE VERY VERY CAREFUL. PLEASE NOTE THEY ALSO INCREASED THE SHIPPING CHARGES FROM $5 TO $10 FOR CYBER MONDAY. NOT VERY CUSTOMER FOCUSSED BUSINESS! SEEMS THEY WOULD... Read more

Was this review helpful? 2 0

  • Nov 23
  • Online Shopping
  • Mississauga, Ontario
  • Exchange Policy
  • 198
  • REVIEW RATING 5/5

Had a terrible experience at this location, first time at this new location...right away, attitude at the cash when we needed to exchange a sweater...store policy is 2 weeks, today would be the exact 2 weeks...Martika (the sale girl with the biggest attitude) right away said that it's long overdue, can't exchange or get a store credit...she also said that the merchandise was not from the Square... Read more

Was this review helpful? 1 0

  • Nov 16
  • Online Shopping
  • Painesville, Ohio
  • Shorts
  • 359
  • REVIEW RATING 5/5

so i needed to buy 8 soft shorts for my mom and i since they make the best pj shorts. i also got two tops and a bra to make my new bedtime shorts, this rounded up to $220, i need these by next week so i paid $50 for shipping. realizing how *** this was i went to cancel my order, WHERE IS THE CANCEL BUTTON. brandy needs to get there *** together, people make mistakes, and i don't want to pay... Read more

Was this review helpful? 2 0

  • Nov 14
  • Shopping
  • Mississauga, Ontario
  • Employees
  • 2
  • 2
  • 232
  • REVIEW RATING 5/5

I don't know if everyone who works at Brandy Melville is stuck up and thinks they are cool to work there...but retail is the same everywhere, and you shouldn't have such a terrible attitude! I went shopping with my friend at the Square One location and there were about 3 or 4 girls working, NONE of them greeted us...they were only interacting with each other...we went to the fitting rooms where a... Read more

Was this review helpful? 3 0

  • Oct 26
  • Footwear and Clothing
  • San Jose, California
  • Low Quality Items
  • 499
  • REVIEW RATING 5/5

I've been buying and wearing clothes from Brandy Melville for a while, however, I've started to notice some trends over the year with their products. Their clothes rip after a few times of wearing and their jewelry is an absolute WASTE of money. I've given their jewelry numerous tries because it's typically adorable, however, it always ends up breaking after wearing it one time! Every necklace I... Read more

Was this review helpful? 2 1

  • Oct 23
  • Footwear and Clothing
  • Novi, Michigan
  • Customer Service
  • 274
  • REVIEW RATING 5/5

I was a frequent customer of brandy Melville, infact a large amount of my clothes are from there, but after shopping in stores and online I have found their service to be pleasant and somewhat accommodating but quite distant; not fully consumer oriented. I suppose I have a bit of critical service judgement being employed in human resources and service. And what really bothered me was that I was... Read more

Was this review helpful? 1 1

  • Oct 06
  • Online Shopping
  • Crop Top
  • 691
  • REVIEW RATING 5/5

I've ordered from Brandy several times before, and have never been disappointed. Although, a few weeks ago, I ordered the LA crop top and it had a small, almost invisible hole under the armpit. I called customer service, and they were very nice. I was sent a second free shirt, and after $5 of sewing up the hole, wound up having two perfectly fine tops! I have never had a bad experience with... Read more

Was this review helpful? 7 6

More results for "brandy melville"

Product Results

Tag Results

Company Results

 
×
You are reading about Brandy Melville.
Filing a new complaint about
×