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  • Customers like
    • Product2
    • Pricing1
    • Selection1
  • Customers don't like
    • Quality3
    • Damaged clothing clothing is junk3
    • Awful atmosphere2

  • Jun 13
  • Footwear and Clothing
  • Old Toronto, Ontario
  • Clothing
  • 316
  • REVIEW RATING 4/5

I spent over 200$ this month at brandy Melville. Just when I started liking their clothes this is what happened. All I wanted was to exchange a top I never wore for something else, but I was a few days past the exchange date. This is what I have to say: Their return and exchange policy is ridiculous. Not only was the sale associates rude and judgemental but also did not allow me to exchange a... Read more

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Featured on Instagram ›

  • Jun 02
  • Online Shopping
  • Williamsburg, Virginia
  • Ring
  • 228
  • REVIEW RATING 5/5

I ordered the open teardrop ring and I got it in the mail about a week later. However I was disappointed because the ring looked nothing like it did on the website. I contacted customer service to get my money back or at least exchange it but they told me all jewelry sales are final. *** rule. It's not teardrop shaped at all. Read more

Was this review helpful? 2 0

  • May 19
  • Online Shopping
  • Shipping Policy
  • 2
  • 2
  • 311
  • REVIEW RATING 5/5

My problem is not that bad but I am kind of pissed off because brandy is such an accomplished company and does not ship internationally. Brandy has some serious issues from what I read but from my understanding, brandy has shipped internationally before. This gives them no reason not to now considering they have no issues with charging for shipping and taxes anyway. Also, their policy of shipping... Read more

Was this review helpful? 0 1

  • Mar 29
  • Employees and Ex-employees
  • Huntington Park, California
  • Employee Experience
  • 1034
  • REVIEW RATING 5/5

This company is a joke! I worked 6 months in customer service and it was honestly the worst job I have ever had! They LOVE to scam people they're always messing up on the orders and then they will not refund your money! The new managers (Amara & Bethany) are trash they don't even know what they are doing all they do is talk and take pictures and when it comes to a serious situation they... Read more

Was this review helpful? 3 3

  • Mar 20
  • Online Shopping
  • Huntington Park, California
  • Online Order
  • 1
  • 1
  • 309
  • REVIEW RATING 4/5

The new costumer service team is so useless and rude. I hope they fire the new manager. I tried to get more information about my package since its been almost two weeks and nothing. They said they were gonna give free 2 day shipping and it's been 4 days since they said and I haven't received my package. Read more

Was this review helpful? 2 0

  • Mar 17
  • Employees and Ex-employees
  • Employee Experience
  • 683
  • REVIEW RATING 5/5

My experience as a sales associate was the absolute WORST. Before I got the job at Brandy, I was pretty much in love with the company and their clothes. So in October 2013, I realized that they were hiring and of course I applied. I got the job, and I thought I was basically set for the rest of high school. Little did I know, everything sucked. The manager was a complete b**** who obviously... Read more

Was this review helpful? 2 0

  • Mar 06
  • Footwear and Clothing
  • Clothing
  • 570
  • REVIEW RATING 5/5

The customer service is awful, the worst I have experienced in my entire life. I ordered some things and they did not even bother to inform customers the warehouses were moving out of state when I ordered. After a week of no tracking notifications, I decided to ask them and they seemed to think that it was normal for shipments to not be sent on time when they make everyone pay for $7 (5-7... Read more

Was this review helpful? 4 0

  • Feb 16
  • Footwear and Clothing
  • Folsom, California
  • Shirt
  • 459
  • REVIEW RATING 5/5

I honestly love brandy but when I wore own of their shirts for the first time it already started to peel and when I bought another shirt and I only worn it once, there were holes and the stitching was already falling out. I'm surprised at the quality. I payed $20+ for one shirt and I didn't even get to wear it more than once. Not worth it every disappointing. I will not be purchasing from brandy... Read more

Was this review helpful? 1 0

Featured on Google+ ›

  • Feb 15
  • Footwear and Clothing
  • Murrieta, California
  • Dress
  • 1
  • 1
  • 323
  • REVIEW RATING 5/5

I bought the maroon Jada dress. FIRST TIME I WORE IT IT RIPPED!! Huge rip in the bottom seem!! This happened to the last one I bought in black. My suggestion.. If you HAVE to have something off their website.. Don't wash it unless it's on an extreme delicate cycle, and hang dry it!!' Cheapest material ever!!!!!! It barely, BARELY, tugged onto something and ripped huge! I'm so angry, I'm not even... Read more

Was this review helpful? 1 0

  • Jan 31
  • Online Shopping
  • Shipping Rates
  • 403
  • REVIEW RATING 4/5

I think it's ridiculous how brandy melville's shipping ranges from $7-29-34. But not only that, BUT THE SHIPPING PRICE HAS TAX. So that pretty bumps it up to $12-34-39 which is an outrageous price to pay especially because their clothes are already no lower than $20 for bad quality easily ripped clothing. I also have a lot of bad stuff to say about their stores. Should i start off with their... Read more

Was this review helpful? 0 0

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