Brandy Melville Complaints and Reviews

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Brandy Melville
Main address: 664 South Santa Fe Avenue 90021 Los Angeles CA
1-213-488-2088, 1-213-488-0988, , https://brandymelvilleusa.com/customer-service
  • 31+6 mobile complaints
  • $1.2K claimed losses
  • $31 average
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  • Aug 24
  • Online Shopping
  • Slow Delivery
  • 263

Ordered two items online to take with me to Europe on vacation. I ordered on a Saturday and the website said the items would ARRIVE in 5-7 days, which I figured would be ok since I was leaving on Friday the next week. By Wednesday my items hadn't been shipped but my account sure had been charged almost $100. I emailed them asking if my items were going to arrive by Friday and if not to please... Read more

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  • Aug 22
  • Online Shopping
  • Skirt Size
  • 144

I had ordered some things online, which can be risky considering everything is one size fits all (and to them that means making everything a size 0), and decided I was going to return a skirt because it was too small. I have never returned anything through mail before so I called Brandy Melville's customer service to ask for help and directions only to be told "it's on the website" and then hung... Read more

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  • Aug 22
  • Online Shopping
  • Pittsburgh, Pennsylvania
  • Item Return
  • 1
  • 1
  • 99

I ordered a few things online. The "one size fits all" bogus led me to return some items and other items were simply not shipped even though I was charged for them. 2 months after returning the items I received a voicemail asking if I want the clothes that I hadn't received or a refund. When I went to call back the last who answered refused to look up my order and hung up the phone on me when I... Read more

Was this review helpful? 0 0

Keep trying to contact www.brandymelvilleusa.com about an order and they won't email me back. And they are hanging up on me when I call! Add comment

  • Aug 21
  • Online Shopping
  • Jackson, New Jersey
  • Rude Staff
  • 1
  • 1
  • 182

I went to the store in my town a few weeks ago and the girls who work there are just plain rude. I asked the cashier if she takes american express and she just flat out ignored me and asked the customer next to me if her friend was still in town. I went to a California location and I was the only customer in there and the only words a girl said to me were,"how many items are you bringing into the... Read more

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  • Aug 17
  • Online Shopping
  • Bad Customer Service
  • 357

I've loved Brandy Melville for a good year and a half now, and have always loved their clothing. I've never had any problems until my most recent order... I ordered the Lucie cardigan because I love the look of the open knit cardigans. I chose flat-rate fixed shipping and it doesn't have a time estimate and my order has been "processing" for 5 days now going on 6. I started to get a little... Read more

Was this review helpful? 1 1

  • Aug 10
  • Shopping
  • Ripped Sweater
  • 1
  • 1
  • 438

It was my first time buying something at Brandy, I went in a few times and checked out the stuff but it was over my budget. Since school is once again starting, I decided to spurge a little bit and buy a cardigan for the fall. I was sort of in a rush so I just picked up a cardigan and bought it, it was pricey but cute. Since it was my first time buying at Brandy, I was quite excited because I had... Read more

Was this review helpful? 0 1

  • Aug 10
  • Footwear and Clothing
  • Falls Church, Virginia
  • Quality Control
  • 2
  • 2
  • 182

I have two complaints for Brandy Melville. One. Their 'One Size Fits All' is a bunch of ***. Women come in all sorts of shapes and sizes, and if a company would like to draw in the most customers, they should adhere to that and offer a variety of different shaped/sized clothing. I'm not honing into the 'Brandy hates fat people' spiel, I'm honing into the fact that as a business trying to receive... Read more

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  • Aug 10
  • Footwear and Clothing
  • Clothes Sizing
  • 111

i like the author of this article can also fit into Brandy Melville's clothes but i see the negative effect the "one size fits all" standard has. Most girls and women are not model thin like the girls in the ads and giving them the ultimatum of the "loose weight to fit in our clothes or go somewhere else" deal is sad and is sure to lead to poor body image. There are many young girls who want to... Read more

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  • Aug 06
  • Online Shopping
  • Boston, Massachusetts
  • Low Quality Shorts
  • 317

Well, I'll be the first to say that I love Brandy, and not because they're hyped up. They have amazing sleep shorts and basics that are super soft because of their Micromodal material, which is just to die for. Until..... You wash their stuff. Everything pills like crazy. Their clothes are droopy in the first place so the shape doesn't change much but you end up with little balls of thread all... Read more

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