Brandy Melville
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Brandy Melville Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brandy Melville has 1.7 star rating based on 203 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Clothes, Clothing, Cute clothes.
Cons: Customer service, Customer service is awful, Lack of quality service by online manger.Recent recommendations regarding this business are as follows: "DONT go Melbourne Brandy melville", "Don’t bother as the staff are rude and like teenagers", "Order from a known website", "Do not buy from them", "Don’t buy".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brandy Melville has 1.7 star rating based on 203 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Clothes, Clothing, Cute clothes.
Cons: Customer service, Customer service is awful, Lack of quality service by online manger.Recent recommendations regarding this business are as follows: "DONT go Melbourne Brandy melville", "Don’t bother as the staff are rude and like teenagers", "Order from a known website", "Do not buy from them", "Don’t buy".
Most users ask Brandy Melville for the delivery of goods as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Brandy Melville Reviews
"Missing item"
An item was left out of my order User's recommendation: Brandi sent the item the next day
"Product took to long to arrive"
Product didnt arrived and no tracking number was provided, due to this, we were unable to do any follow up and grab any product, the issue has being directed...
Huntington Beach, California
Fat Shaming Incident- Melboure South Yarra Shop
Unfortunately, during my daughters visit to South Yarra Melbourne Brandy Melville yesterday, my daughter muscly but a clothes size 7 and wearing a baggy T-shirt, was subjected to fat shaming incident not by one but three shop assistants in this store.
My daughter who is a valued customer and was sssooo excited to visit this store in Melbourne (as we had such a great experience in Japan) she was deeply hurt left in tears and continued to sob for hours after the incident and is now self questioning her weight and beautiful figure.
"One shop assistant followed behind her and sniggered to another about her size", the third assistant held up an item of clothing at the change room looked up and down and said you are you really sure this is going to fit you?
It is unacceptable for any individual to be subjected to such derogatory remarks, particularly in a retail environment, the staff should be offering to help. (THIS did not happen) not one staff member came up to her to offer to help even though she spent in excess of $200 as she loves the clothes.
My daughter has been questioning her whole self since this incident, which she has never done before...
I am hauled and disgusted that this kind of behavior is happening in this day and age with so much Mental health and suicide... Please rethink allowing your child to shop in this shop!!!
- Child questioning her weight and size
Preferred solution: Apology
User's recommendation: DONT go Melbourne Brandy melville
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Santa Barbara, California
Product took to long to arrive
- Cute close for young adults
- None delivered
Preferred solution: Full refund
User's recommendation: Order from a known website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Employee complaint
Jan 12 around 7pm, My sister and her friends were shopping at Brandy Melville the one in Huntington beach, California. My sister was helping her friend put some jewelry back on a display that was too high for her to reach.
This is when an asian employee approached my sister and told her to empty her pockets even though she did nothing wrong and was just browsing while waiting for her other friend who checking out. My sister said after that happened the employee scurried off like if did something wrong. This bothering me because she came home sad telling me what happened.
I don't want another person to feel like this while shopping at this store just because they have colored skin. Please investigate this matter regarding the employee who accused my sister of stealing.
- Good quality items
Preferred solution: Apology
Rubbish Rude staff and miserable for being so young
- Nice cheerful clothes
- Teenager moody staff unfriendly unhelpful even the manager
Preferred solution: Apology
User's recommendation: Don’t bother as the staff are rude and like teenagers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong item was sent/customer service won’t do anything
- Wrong item sent
Preferred solution: Full refund
User's recommendation: Do not buy from them
San Antonio, Texas
Hate it, is the most discriminating store! One size that fits just for skinny girlsn
User's recommendation: Do not support this bullying. This brand makes women feel bad
Plymouth, Massachusetts
Order cancelled twice for "unforeseen circumstances"
Boston, Massachusetts
Missing package
User's recommendation: Don’t buy
Highlands, North Carolina
I'm trying to purchase a Physical Brandy Melville gift card for our Granddaugter, who lives in Melbourne, Australia.
“Undeliverable”
- Cute clothes
- Customer service is crappy
- Terrible delivery
- No refund whatsoever
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order it’s a scam!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pacifica, California
Horrible Service and Even Worse Customer Service
I placed a $90 online order with this company and 3 weeks later, I had to contact their customer service to get an ETA on the delivery. They started an investigation with USP.
Once it was determined that UPS had lost the package, instead of re-shipping the merchandise I had already paid for, without consulting me, they refunded the order to the original payment method.
It is all fine and dandy. However, I paid for the order with a Visa gift card which I no longer have.
When I contacted customer service, all they did was apologize and tell me to contact Visa so THEY could help me. How can VISA help me when I don't have the full 16-digit gift card number? I asked if they could provide me with the number which they said they couldn't.
I asked if there was anything they could do to make up for some of my double loss - $90 worth of merchandise AND $90 refund to a gift card I no longer have, but all I got was a "I am sorry,"
Brandy Melville representatives were not helpful at all, nor were they sympathetic with my situation. I spoke with three different people, one being Sabrina, and supposedly the manager, Claudia. After almost one hour on the phone and many emails, I walked away with a measly "I am sorry!" and nothing else.
First and last time I will ever do business with this company.
Save your money. Spend in a store where they value their customers.
UPDATE: I just called Master Card and they told me the vendor would have the full 16-digit gift card number.
MC is unable to help me as they cannot pull up information on any card by the last 4-digits only.
Again...No merchandise and out $90.00. Thanks Brandy Melville.
- Everything with my transaction
- No help and horrible customer service
Preferred solution: Deliver product or service ordered
Middletown, Connecticut
Online order broken zipper
Preferred solution: Deliver product or service ordered
Stay away
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t waste your time or money supporting a scam.
Order cancel
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Canceled orders on canceled orders.
Seriously. Like, 7 canceled orders in a row.
Emailed their support team three times. It's been at least a week, no response. Tried the live chat feature. Got redirected to their support email.
Fantastic. Wondrous.
I'm thrilled. Please get back to me, at the very least.
Preferred solution: Deliver product or service ordered
Same to me... 5 times!
Bought a voucher and never received it
Preferred solution: Full refund
User's recommendation: Do not buy a voucher from this company and they will not respond to any complaints
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brandy is a scam. i recommend you dont purchase from them, many people have been scammed and people claim deteriorating clothes after the first wash.