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So, i ordered two items oct 1. Two items costing $110. Well they finally came in oct 21...3 weeks later. They show up only to find that one of my items is missing. I emailed them and two days later got an email back that they will refund me for my pants that were...
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#1124801
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Ordered 3 tops. About a week later (shipping time was good) received 1 top and 1 sweatshirt (ugly) that I didn't order? I called them on a Saturday, they answered! (WOW!) and she was nice. Told me I would get a refund for the 2 items not received. THREE weeks later,...
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1.6
#1121052
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So I used to live in Connecticut where they had local stores but when I moved to Miami there were none around, which was disappointing. However I was even more disappointed when I was told gift cards weren't redeemable online, which is silly... Anyways, I basically...
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1.7
I liked
  • Style of clothes
I didn't like
  • Incorrect order
  • Customer service
  • Customer service is awful
#1118130
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Brandy Melville - Amazing

Brandy Melville
#1127036
So I was missing an item from a 2 piece order. I emailed them and I got a response. I sent them a picture of my invoice then THEY SAID THEY WOULD SEND A REPLACEMENT ORDER FOR NO CHARGE YO
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Brandy Melville - Incomplete order/ No one answers

Brandy Melville
#1125012
1.0
Details
I ordered three items for my daughter in September. Not only it took a long time for delivery but was incomplete. One item that cost me $38 was missing. I emailed them twice already. I also call them and got a VM!! Please don’t buy from this company. I’ll have to dispute the charge now!’
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Brandy Melville - So unprofessional

Brandy Melville
#1117323
1.0
Details
I ordered over $150 worth of clothes and only got two items and was missing my other stuff. This is so irresponsible
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Customer service

Brandy Melville - Worst shipping

Brandy Melville
#1114184
i’ve been buying from brandy melville since 2012 i love their clothes and this was the first time buying online and despite them saying it’s gonna take 3-5 business days it come it took TWO WEEKS just to start shipping then another week went by and i got my package but it only had 4/7 of the items i ordered so i emailed them asking if i’m even gonna be the other items and i’m waiting to hear back
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September 25, I placed an order worth $164. October 1 came and went, and I hadn't heard anything on whether my order had shipped or not. I emailed customer support and was very polite, and they replied the next day to say that the warehouse is being moved, orders are...
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Anonymous
Anonymous1

Same thing happened to me, TWICE with two separate orders! :( You are way better off speaking to someone via phone, the customer service reps always ignore the emails. The sho...

Anonymous
Anonymous

You will just have to give up on the things you didn't receive and call them for a refund. Make sure you have them do the refund manually with them on the phone. They keep se...

#1117828
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On Sept 19th I ordered $155 worth of clothes for my daughter's birthday. Sept 28th a shipping label was created stating delivery Oct 3rd. I would continually look toes if the package was moving towards my location and it never moved for a week. I called Brandy Melville...
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Anonymous
A.l

Literally same exact thing is currently happening to me

1.3
#1116783
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The website says it will ship in 1-2 business days and 4-5 during the busy season but I ordered on 10/6 and it is 10/16 and the ups website still has no updates on the package. Reading all these reviews I hope i get all my items and that it comes within the next week....
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Anonymous
Anonymous

Lazy.Go to the store ; patronize local business.

#1116076
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I placed an order 3 weeks ago (roughly around $230). I've been patiently waiting for this order. After 2 1/2 weeks I contacted Brandy customer service by email (their telephone number doesn't connect you to anyone and asks for you to email them so I did. What kind of...
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Anonymous
anon

Are they going to refund you? I'm having a similar issue. I received about half my items, I emailed them about it 2 days ago and haven't gotten a response. I'm not sure whethe...

Anonymous
Anonymous

I have had the same exact issue. but they have charged me for everything months ago. still waiting

1.0
#1115432
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I ordered 2 items online. It took a week to process and a week to ship. Then my package gets here, with one of the items ***. I call customer service and they say that they will refund me the jacket that was missing, not that they would ship it to me. The jacket is no...
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#1115196
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I placed an order for my daughter on Sept. 25th/2017. The store has not delivered my order to the UPS yet, they do not answer phone calls nor online chats. By email they gave evasive and confusing answers about being "backed up" because they are moving to another...
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Anonymous
Pissed Customer

Also placed order on Sept 25 2017. Received email that it shipped October 3. UPS tracking number shows the label was created but merchandise has never actually shipped. No ans...

Anonymous
Anonymous

I have an placed an order as well on Sept. the 29th and still no package! It's been about two weeks for me. I am sharing mutal feelings with you.

1.0
I didn't like
  • Worst online store
#1114205
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Contact Brandy Melville

Mailing Address:
Brandy Melville
1413 3rd Street
Santa Monica, California 90401
United States
Phone:
(213) 488-2088
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This online store is horrible. I ordered items over 4 weeks ago and they sent one item 2 days ago and it is wrong. they have disabled their chat line, won't answer their customer service line and keep sending a form letter via email. So I was charged the FULL amount on...
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1.0
I didn't like
  • Poor delivery
  • Customer service is awful
  • Do not respond to concerns
#1113238
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