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I am so angry with the company, they are legit so famous and high established yet why are they not shipping internationally? i just spent so much time adding things to my cart, getting really hyped up and excited about all these cute clothes and then it says no...
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I purchased a gift for my niece for her birthday and there was a problem with the address for shipping. Apparently, when I left off the city of the address and the webpage refreshed, it combined half of my address with half of her address. Fine, I take responsibility...
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1.0
I didn't like
  • Disrespectfullness
#1029138
Reply to reviews
I was in theSan Fran store with 4 young girls age 9-16. We were not greeted at all. The music that was playing was very sexually explicit, and I'm not a prude, and inappropriate for the mix of customers and the type of clothing. I needed something and the worker, while...
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Brandy Melville Customer Care Review

Brandy Melville
#992112
great customer service. i revived a stained band tee; minor stains on one sleeve. and they sent out a new one in less than an hour. the lady i emailed with was fantastic
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Short Review for October 30, 2016, Pc_order_processing

Brandy Melville
#946243
2.4
I ordered a few items about 3 weeks ago and still haven't even received a confirmation email
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Brandy Melville Customer Care Review

Brandy Melville
#917425
2.9
Covent Garden branch in London. I went there twice and customer service was horrible and depressing both times. I like the clothing but staffs left bad taste in my mouth. There will be no the third time.
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Brandy Melville Customer Care Review

Brandy Melville
#906467
1.9
My teenage daughter spent $80 online at Brandy Melville and never received her package. I've been dealing with the twits at customer service for 2 years and I can't find any information for head office, which customer service won't provide me with. If anybody knows of a contact above customer service manager can you please email me at clm_78@live.com thank you so much
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You guys need to understand. This is a great store. I have been shopping from them for a long time,online. Sadly out here in staten island there is not any Brandy Melville :[ Theyre prices are reasonable. I am a petite 4"11 caucasian woman weighing at 100 lb,and this...
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5.0
I liked
  • Clothes
  • Style of clothing
  • Pricing
Reply to reviews
I was visiting family in New York, and I decided to shop at Brandy Melville I wanted to see what all the rave about the clothes there. As I was looking around all the workers were staring at me, I don't know why but they were just eyeing me down and just making faces...
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Anonymous
Brandy

While I agree that they shouldn't treat you that way at the store and that was absolutely wrong, the store is specifically for petite girls. It bugs me when people get mad tha...

1.7
I liked
  • Style of clothing
I didn't like
  • Measurements
#933508
Reply to reviews
I'm not so much pissed off but a little disappointed, I was so excited for my shirt to come in from brandy meliville and I got it today, It arrived on time, when I open it, it comes with the stickers, two off each too which is very exciting. But when I look at the...
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I went and bought $40 overalls (with tax) and washed them. The next day, I went to wear them and I accidentally stepped on the buckle (the one over the shoulder). It bent and I'm like why am I spending $40 on overalls with bending buckles! I also have a shirt from...
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Cheap clothing combined with terrible customer service makes for a bad recipe. My 12-year old daughter bought a black romper, wore it once, and the shoulder strap tore from the body shredding the fabric in the process. We tried to return the defective clothing 3 days...
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Anonymous
Anonymous

I bought a jumper from brandy melville , tried it on straight away when I got home and the jumper tore straight across the middle, very disappointed

1.0
I didn't like
  • Customer service
  • Damaged clothing clothing is junk
#876293
Reply to reviews
Dear Brandy Melville sales associate at the 499 Broadway, NY NY location, You didn't realize what you were doing, saying or acting like this afternoon but I have high hopes that my letter to the company regarding your actions earlier today will get ready and that...
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3.7
I liked
  • Clothing
I didn't like
  • Disrespectfullness
  • Customer service
  • Awful atmosphere
#867105
Reply to reviews
their customer service is horrible. People work there have no logic at all, just talked to them, the girl on the phone threaten me if I don't listen to her, she is going to hang up on me. She is not making any sense. Everything is to protect their rights, what about...
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1.0
I liked
  • Product
I didn't like
  • Exchange policy
  • Communication
  • Customer service
#866089
Reply to reviews