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September 25, I placed an order worth $164. October 1 came and went, and I hadn't heard anything on whether my order had shipped or not. I emailed customer support and was very polite, and they replied the next day to say that the warehouse is being moved, orders are...
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Anonymous
Anonymous1

Same thing happened to me, TWICE with two separate orders! :( You are way better off speaking to someone via phone, the customer service reps always ignore the emails. The sho...

Anonymous
Anonymous

You will just have to give up on the things you didn't receive and call them for a refund. Make sure you have them do the refund manually with them on the phone. They keep se...

#1117828
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On Sept 19th I ordered $155 worth of clothes for my daughter's birthday. Sept 28th a shipping label was created stating delivery Oct 3rd. I would continually look toes if the package was moving towards my location and it never moved for a week. I called Brandy Melville...
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Anonymous
A.l

Literally same exact thing is currently happening to me

1.3
#1116783
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Brandy Melville - Confused, annoyed
Brandy Melville - Confused, annoyed
Brandy Melville - Confused, annoyed
Bought a pair of shorts online that I had tried on in a pacsun store. They looked exactly the same in the picture but in a different shade of denim which was fine. The shorts came and looked exactly like the picture EXCEPT he legs were multiple inches longer, at a...
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1.2
I didn't like
  • Return policy
  • Product
  • Attitude of staff
#1086554
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Brandy Melville - Incomplete order/ No one answers

Brandy Melville
#1125012
1.0
Details
I ordered three items for my daughter in September. Not only it took a long time for delivery but was incomplete. One item that cost me $38 was missing. I emailed them twice already. I also call them and got a VM!! Please don’t buy from this company. I’ll have to dispute the charge now!’
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
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Price Affordability
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Staff
Value for money
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Website

Brandy Melville - So unprofessional

Brandy Melville
#1117323
1.0
Details
I ordered over $150 worth of clothes and only got two items and was missing my other stuff. This is so irresponsible
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Customer service

Brandy Melville - WORST CUSTOMER SERVICE.

Brandy Melville
#1107703
1.0
Details
Brandy Melville, by far, has the WORST CUSTSOMER SERVICE!!! I have been calling and emailing them for one week regarding my order that shipped on 9/18 that I still have not received! I still have not received a response!! I will be reporting them to the BBB and will never order from them again!!!
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Customer service
Delivery Service

Brandy Melville - Amazing

Brandy Melville
#1127036
So I was missing an item from a 2 piece order. I emailed them and I got a response. I sent them a picture of my invoice then THEY SAID THEY WOULD SEND A REPLACEMENT ORDER FOR NO CHARGE YO
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I placed an order for my daughter on Sept. 25th/2017. The store has not delivered my order to the UPS yet, they do not answer phone calls nor online chats. By email they gave evasive and confusing answers about being "backed up" because they are moving to another...
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Anonymous
Pissed Customer

Also placed order on Sept 25 2017. Received email that it shipped October 3. UPS tracking number shows the label was created but merchandise has never actually shipped. No ans...

Anonymous
Anonymous

I have an placed an order as well on Sept. the 29th and still no package! It's been about two weeks for me. I am sharing mutal feelings with you.

1.0
I didn't like
  • Worst online store
#1114205
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I ordered a few sweatshirts from brandy around three weeks ago and my package has not come yet. I ordered September 19, 2017 and at the moment it is October 7. I paid for standard shipping so I expected it to come in around 7-10 days but it still isn't here. I emailed...
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3.1
I liked
  • Style of clothes
  • Clothing
I didn't like
  • Shipping
  • Delivery
#1111876
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When I was in Europe I shopped at one of your stores and the clothing was great. Now that I am back in Australia I have tried to order some more but you don't ship it internationally and I think that you should because you would make a bigger profit from all the others...
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#1083823
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I recently placed an order for my daughter's birthday on September 15, 2017 from the Brandy Melville online store. I chose to have the shipment expedited, because I needed it by the 23rd. I also paid for the expedited shipping. They charged my credit card at that time....
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Anonymous
Heather Clements

number on the “shipped” clothes has not history despite the estimated delivery date stating today. It almost as if they generated a UPS label to assign a tracking number but n...

2.2
#1109579
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I placed an order 3 weeks ago (roughly around $230). I've been patiently waiting for this order. After 2 1/2 weeks I contacted Brandy customer service by email (their telephone number doesn't connect you to anyone and asks for you to email them so I did. What kind of...
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Anonymous
anon

Are they going to refund you? I'm having a similar issue. I received about half my items, I emailed them about it 2 days ago and haven't gotten a response. I'm not sure whethe...

Anonymous
Anonymous

I have had the same exact issue. but they have charged me for everything months ago. still waiting

1.0
#1115432
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You wrote a review for Brandy Melville 23 hours ago 1.0 star rating 10/8/2017 My review is of the website not the store. Never have I experienced such a total lack of customer service. Actually, Brandi Melville completely lacks the ability to conduct business and...
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1.0
I liked
  • Clothing
I didn't like
  • Customer service
#1112819
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Contact Brandy Melville

Mailing Address:
Brandy Melville
1413 3rd Street
Santa Monica, California 90401
United States
Phone:
(213) 488-2088
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i recently went to a brandy at london and my experience with the workers there were pretty okay despite many commenting that they were stuck up and rude. the clothes are really good quality, soft and nice to wear! i just wish they werent so expensive. also, some...
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2.8
#1098787
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