Brandy Melville is a scam!! I ordered clothes for my daughter.
When they arrived they said J. Galt not Brandy Melville on the tags. I called Customer Support..What a joke..they are rude, unprofessional and have no interest in what you, the consumer says. They also have no clue what the website says or about branding.
Kat the "Supervisor" was so impressed with herself talking she never listened to a thing I said. She told me to email complaints. I emailed my complaint and guess who responds:"Katarina". HMMM..think Kat and Katarina are one in the same?
...she says "graphics" are from J. Galt..I told her I did not purchase "graphics"..she said that this is sister company and clothes come for there. Why does Brandy Melville not tell consumers they are not purchasing Brandy Melville clothing on their website? When you look at information on clothing in "details" or "more info" neither place says anything about J.
Galt. If the clothes are Brandy Melville/JGalt why aren't they advertised this way?
Think something really smells with this company!! ....Their response to my complaint was "if you would like to return items, please refer to our return policy posted on our customer service page".
Product or Service Mentioned: Brandy Melville Clothing.
Reason of review: Deceptive Sales.
Monetary Loss: $150.
Preferred solution: Let the company propose a solution.
I didn't like: Brand switching.