Not resolved

My daughter bought a top that she thought fit her but when she got home found it a little uncomfortable under the arms. As we couldn't get a bigger size, as there is only one size, we returned it we were told that we could only have a gift voucher as they do not return your money.

Due to the sizing and despite my daughter being a size 8 it seems difficult to find items in this shop that fit her, she has gone to the shop several times to try to spend the gift voucher but cannot find something she likes or that fits well. She has instead bought some jewellery!! What a waste of money. I have now asked both my girls not shop in Brandy Melville anymore.

The sizing and returns policy is disgusting.

Recent trip to Hollister was a completely different experience, great clothes, variety of sizes and really helpful and chatty staff. Hollister all the way!!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $21.

Preferred solution: Let the company propose a solution.

Company wrote 0 private or public responses to the review from Jul 24.
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