Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

This online store is horrible. I ordered items over 4 weeks ago and they sent one item 2 days ago and it is wrong.

they have disabled their chat line, won't answer their customer service line and keep sending a form letter via email. So I was charged the FULL amount on my paypal and they haven't sent the correct items and I cannot get a hold of anyone to rectify the issue. Frustrating and angry does not begin to state how I feel. Not to mention my daughters wanted their items for a dance and as you can guess they won't get the items in time.

How can a store like this stay in business?

If you can't fulfill orders then don't have an online presence. I HATE BRANDY MELVILLE and will NEVER shop online again.

Review about: Brandy Melville Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $101.

Preferred solution: Full refund.

I didn't like: Customer service is awful, Do not respond to concerns, Poor delivery, Disabled chat and customer service lines.

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