Brandy Melville - Poor experience w/Online order and they lie
Ordered 3 tops. About a week later (shipping time was good) received 1 top and 1 sweatshirt (ugly) that I didn't order?
I called them on a Saturday, they answered! (WOW!) and she was nice. Told me I would get a refund for the 2 items not received. THREE weeks later, still have not received refund?
Called their number several times during their open business hours, and they do not answer, just voice mail, then the words we all hate, "goodbye"???? I emailed them, and they finally responded with a very nice email saying they did refund me, and to "call my bank". WTH??? I emailed them again, to find out the exact date of the so called refund.
No answer.... So I guess now I will dispute the charge with my bank, as item never received. Such a waste of time! Not happy with Brandy Melville.
Their products are cheaply made by the way! They don't last past a few washing's...
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