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I wanted to love Brandy Melville and I used to shop there pretty often. But it seems the quality of their clothing and customer service was thrown in the trash. I have not had a single good experience with them when ordering online. Both times I had received the wrong...
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1.5
#1166976
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I totally agree about their customer service. They definitely don't make it easy. I called the 310-458-3879 and it just rings and then disconnects. If the last person's review didn't have the 310-773-5404 number listed, I would have never spoken with anyone. They don't...
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#1166345
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My husband purchased three gift cards for Christmas (2 for our closest friends daughters, and 1 for my daughters Christmas stocking). Less than a week later, they closed their doors...and didn't warn/inform us that they were closing. So, that was my first issue. If you...
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1.0
I didn't like
  • Lack of available customer service
  • Gift cards
#1165497
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Brandy Melville - Took forever!!

Brandy Melville
#1166706
2.2
Details
One time I ordered a jacket and paid for three days shipping but I received it in a week and a half and recently I ordered one hoodie with regular shipping and it took two weeks to ship to me even though I live in the US and Brandy ships from LA
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Brandy Melville - Poor customer service

Brandy Melville
#1155242
2.5
Details
The sales staff were just not helpful to look for or answer your simple questions such as what colors does this design comes in.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Brandy Melville - Never received items

Brandy Melville
#1152564
1.0
Details
Called multiple times no way to leave phone message Never respond to email Never got Christmas gifts
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Brandy Melville - Amazing

Brandy Melville
#1127036
So I was missing an item from a 2 piece order. I emailed them and I got a response. I sent them a picture of my invoice then THEY SAID THEY WOULD SEND A REPLACEMENT ORDER FOR NO CHARGE YO
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I accidentally put my shipping address on both the shipping & billing, but my billing address was different since I moved. They got back to me in 2 days and it was resolved before it was processed. I am a huge fan of their clothes and can't wait for all the things I...
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#1158831
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I have NEVER experienced worse customer service. I have probably called 10+ times, emailed twice, and tried to use the online chat (which has been offline) within the past three days. I bought a Christmas gift that was pretty expensive and they sent me something...
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Anonymous
mzbelle

I completely feel your pain and am going through the EXACT SAME THING with Brandy. So incredibly disappointed with their (non-existent) service.

#1150981
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I got some clothes for my wife. Some didn't fit. They told me to ship the clothes back and I would get a refund. I sent them back and did NOT get a refund. It has been a month and every time I try to contact them I don't get a response. I would recommend not buying...
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#1148393
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I ordered 2 items - a necklace for $8.00 and a top for $20.00. Shipping and handling was $7.50 for a total of $37.00. I received the necklace but no top. I emailed them and asked where the top was. They asked me to take a picture of the invoice. The invoice had "oos"...
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1.0
#1147866
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Ordered two items to be shipped APO that web site allowed, got email while on vacation that they could not ship to APO. Called them and found out they cancelled order. When I tried to order the two items that had been cancelled, could no do so. Web site would not allow...
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1.0
I didn't like
  • Customer service
#1146896
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Brandy Melville - Charged for items I never got and charged twice for the ones I did get
My daughter wanted some clothing from Brandy Melville. We went online and ordered five pieces of clothing. Six weeks later (six weeks!! - strike one) we got three of them (strike two) I emailed BM to see when to expect the other two. When you email their customer...
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Anonymous
William

" those sorts of people "My but aren't we superior ?You and your attitude are worse than anything I can think of.Why not quit being so lazy and entitled and actually patroniz...

1.6
#1145612
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Contact Brandy Melville

Mailing Address:
Brandy Melville
1413 3rd Street
Santa Monica, California 90401
United States
Phone:
(213) 488-2088
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ordered one t-shirt and got one confirmation on November 4th!! I NEVER RECEIVED TWO ORDER CONFIRMATIONS!!!! I got two shipping confirmations and when I called to say they shipped and charged me twice for the same item the girl said thats not their fault and would not...
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1.0
#1143192
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