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About 2 weeks in advance, we ordered a birthday present, and the website told us the item would be shipped in the next 3 days. About 10 days later, we received a shipping conformation. The item would not be here in time, adding to the 7 days it would take to ship. This...
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Company wrote 0 public responses to the review from Dec 07.
#1417862
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Terrible shipping service. We ordered a birthday present from the official website about 2 weeks in advance. The website told us the item would be shipped in the next 3-4 days. About a week later, we still had not received a shipping conformation or the item in the...
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Company wrote 0 public responses to the review from Dec 07.
#1417854
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Brandy Melville - Order & Shipment
I ordered a pair of Brandy Melville pants in navy and when I got the order it turned out to be white. I emailed Brandy and said if I can get an exchange and they said no. The only possible way is to return and I will have to pay for my own shipping. So basically I have...
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Company wrote 0 public responses to the review from Dec 06.
#1416406
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Brandy Melville - Terrible customer service

I bought pants for my daughter for her birthday. She wore them twice and the zipper broke. I emailed a photo of the receipt and the broken zipper to customer service and they refused to reimburse us since the pants had been worn. Umm - how else would we have known the zipper would break unless she had worn them. $40 wasted. Will never buy this brand again.
Company wrote 0 public responses to the review from Nov 29.
#1410558
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Brandy Melville - Bad customer service

Ordered something on Thursday payed $15 for 3 day shipping it came over a week later and they told me that, that was considered on time if i would have known that i would have just bought ground shipping.
Company wrote 0 public responses to the review from Nov 20.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Website
#1404264
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Brandy Melville - Try not to spend here!

Brandy Melville - Try not to spend here!
Rude staff, rip off policies of returns If the product is faulty, your problem. It’s like Abercrombie was 9 years ago. Won’t accept the bad cut of these pants, apparently “all their pants are this way”
Company wrote 0 private or public responses to the review from Nov 09.
1.9
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Advertised vs Delivered
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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#1397221
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This is my first time purchasing BM clothings on line for my daughter. The pants she ordered was too small. We checked the size chart when we place the order. She is 27 waist and we ordered size M but it’s too small for her. The size chart totally wrong and we need to...
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Company wrote 0 private or public responses to the review from Nov 02.
1.5
I didn't like
  • Return policy
#1392707
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This is the third time i went to Brandy Melville store at Ion Orchard. I didnt have a good experience. Staff were all not friendly and will give the uncomfortable look. They are not polite and welcoming at all. It started with the chinese girl at the fitting room. She...
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Company wrote 0 private or public responses to the review from Oct 31.
1.0
#1391994
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Brandy Melville - Terrible

Sold me defective clothing, I wore it once and it broke. I’m skinny and it was baggy on me so it wasn’t anything like that. They refused to give me my money back. It was unfixable as the string thstbties around the waste totally ripped off from the inside.
Company wrote 0 private or public responses to the review from Oct 03.
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1371917
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Contact Brandy Melville

Mailing Address:
Brandy Melville
1730 22nd St
Santa Monica, California 90404
United States
Phone:
(213) 488-0988
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Awful experience. I am one of the few who Brandy’s absurd “one size” fits, but still won’t be ordering from them again. Shipping said it would take 5-7 days and ended up taking over three weeks. I then did not receive one of my items (the item i was most excited for),...
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Company wrote 0 private or public responses to the review from Aug 23.
Anonymous
julia

overreacting

Anonymous
sarah

triggered

1.0
#1337205
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