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We ordered from BM for the first time a few weeks ago. One of the shirts came with *** which they did agree to replace, but we’re still waiting for the replacement. The dye on a second shirt faded in spots when I washed it for the first time. Hand wash, regular...
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1.0
#1327483
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Brandy Melville - Horrible experience in Roma !

Don’t go to the shop located in the Via Cola Di Rienzo, Roma ! Any smile, any help ... They don’t take Visa Card ! They Said « It is your Card that does not work, It is not my fault ! » they don’t Want to work ? It was the first Time I have heard that !! I have to pay in cash because It was a present for my daughter....
1.5
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
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Roma, Lazio
#1324349
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I went tot he BM store in Boston and had the worst experience I have ever had. First, the music was gangster rap, which I guess appeals to 12 year old girls. The service was the worst! No interaction or help. The girl who rang us up was eating a bagel with avocado...
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1.0
#1317839
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Been trying to order Birthday clothes for 2 daughters, frequently shop online, in stores, when traveling girls always hunt down their stores. Been trying to order online for WEEK, they WILL NOT TAKE MY MONEY. Their "system" has my Tampa zip code wrong and they "CAN...
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#1316856
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My daughter bought a top that she thought fit her but when she got home found it a little uncomfortable under the arms. As we couldn't get a bigger size, as there is only one size, we returned it we were told that we could only have a gift voucher as they do not return...
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#1311474
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I placed an order of 167 dollars and then received my confirmation email. I noticed that I accidentally ordered two of the same item. In the email I received it clearly stated I had 24 hours to make changes or cancellations to my order. So I went on chat with them...
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1.8
#1306790
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Brandy Melville - Terrible

Hasn’t processed been waiting 6 days and still hasn’t left the plant where shipped from
#1267596
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Okay, okay, yes the clothes are very cute. However, Brandy Melville, why don't you advertise with models of all races, including, Asian and Mexican. I guarantee your brand will be much more accepted and people could view your clothing with people that look like them....
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#1265728
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Brandy Melville - I need to cancel my order I just made!!! Order# TA-OR-643332

Hi have had no success at reaching any customer service.
#1255845
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Contact Brandy Melville

Mailing Address:
Brandy Melville
1730 22nd St
Santa Monica, California 90404
United States
Phone:
(213) 488-0988
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Brandy Melville - Wrong shipping info

I got an email confirmation that my shipment has shipped but they have my wrong shipping info. Please help me fix this I really need my order and no one answers the Costomer service line . My number is+19178372700
#1243598
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