filters
state:
Show
city:
Show
product:
Show
I have NEVER experienced worse customer service. I have probably called 10+ times, emailed twice, and tried to use the online chat (which has been offline) within the past three days. I bought a Christmas gift that was pretty expensive and they sent me something...
Read more
Anonymous
mzbelle

I completely feel your pain and am going through the EXACT SAME THING with Brandy. So incredibly disappointed with their (non-existent) service.

#1150981
Reply to reviews
September 25, I placed an order worth $164. October 1 came and went, and I hadn't heard anything on whether my order had shipped or not. I emailed customer support and was very polite, and they replied the next day to say that the warehouse is being moved, orders are...
Read more
Anonymous
Anonymous1

Same thing happened to me, TWICE with two separate orders! :( You are way better off speaking to someone via phone, the customer service reps always ignore the emails. The sho...

Anonymous
Anonymous

You will just have to give up on the things you didn't receive and call them for a refund. Make sure you have them do the refund manually with them on the phone. They keep se...

#1117828
Reply to reviews
Brandy Melville - Charged for items I never got and charged twice for the ones I did get
My daughter wanted some clothing from Brandy Melville. We went online and ordered five pieces of clothing. Six weeks later (six weeks!! - strike one) we got three of them (strike two) I emailed BM to see when to expect the other two. When you email their customer...
Read more
Anonymous
William

" those sorts of people "My but aren't we superior ?You and your attitude are worse than anything I can think of.Why not quit being so lazy and entitled and actually patroniz...

1.6
#1145612
Reply to reviews

Brandy Melville - Took forever!!

Brandy Melville
#1166706
2.2
Details
One time I ordered a jacket and paid for three days shipping but I received it in a week and a half and recently I ordered one hoodie with regular shipping and it took two weeks to ship to me even though I live in the US and Brandy ships from LA
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Brandy Melville - Never received items

Brandy Melville
#1152564
1.0
Details
Called multiple times no way to leave phone message Never respond to email Never got Christmas gifts
Comment
Show
Customer service

Brandy Melville - Poor customer service

Brandy Melville
#1155242
2.5
Details
The sales staff were just not helpful to look for or answer your simple questions such as what colors does this design comes in.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Brandy Melville - Incomplete order/ No one answers

Brandy Melville
#1125012
1.0
Details
I ordered three items for my daughter in September. Not only it took a long time for delivery but was incomplete. One item that cost me $38 was missing. I emailed them twice already. I also call them and got a VM!! Please don’t buy from this company. I’ll have to dispute the charge now!’
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
On Sept 19th I ordered $155 worth of clothes for my daughter's birthday. Sept 28th a shipping label was created stating delivery Oct 3rd. I would continually look toes if the package was moving towards my location and it never moved for a week. I called Brandy Melville...
Read more
Anonymous
A.l

Literally same exact thing is currently happening to me

1.3
#1116783
Reply to reviews
NEVER EVER order from brandy they have the absolute worse customer service. They never answer their customer service number. Also, Me and my mom have emailed you more than 8 times sepratly about a missing package. It has been 2 months since I ordered my package and in...
Read more
1.3
I didn't like
  • I now despise this company
  • Do not respond to concerns
  • Worst online store
#1134798
Reply to reviews
My husband purchased three gift cards for Christmas (2 for our closest friends daughters, and 1 for my daughters Christmas stocking). Less than a week later, they closed their doors...and didn't warn/inform us that they were closing. So, that was my first issue. If you...
Read more
1.0
I didn't like
  • Lack of available customer service
  • Gift cards
#1165497
Reply to reviews
I wanted to love Brandy Melville and I used to shop there pretty often. But it seems the quality of their clothing and customer service was thrown in the trash. I have not had a single good experience with them when ordering online. Both times I had received the wrong...
Read more
1.5
#1166976
Reply to reviews
Ordered two items to be shipped APO that web site allowed, got email while on vacation that they could not ship to APO. Called them and found out they cancelled order. When I tried to order the two items that had been cancelled, could no do so. Web site would not allow...
Read more
1.0
I didn't like
  • Customer service
#1146896
Reply to reviews
Brandy Melville - Confused, annoyed
Brandy Melville - Confused, annoyed
Brandy Melville - Confused, annoyed
Bought a pair of shorts online that I had tried on in a pacsun store. They looked exactly the same in the picture but in a different shade of denim which was fine. The shorts came and looked exactly like the picture EXCEPT he legs were multiple inches longer, at a...
Read more
1.2
I didn't like
  • Product
  • Attitude of staff
  • Return policy
#1086554
Reply to reviews

Contact Brandy Melville

Mailing Address:
Brandy Melville
1413 3rd Street
Santa Monica, California 90401
United States
Phone:
(213) 488-2088
More
I placed an order for my daughter on Sept. 25th/2017. The store has not delivered my order to the UPS yet, they do not answer phone calls nor online chats. By email they gave evasive and confusing answers about being "backed up" because they are moving to another...
Read more
Anonymous
Pissed Customer

Also placed order on Sept 25 2017. Received email that it shipped October 3. UPS tracking number shows the label was created but merchandise has never actually shipped. No ans...

Anonymous
Anonymous

I have an placed an order as well on Sept. the 29th and still no package! It's been about two weeks for me. I am sharing mutal feelings with you.

1.0
I didn't like
  • Worst online store
#1114205
Reply to reviews