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When I was in Europe I shopped at one of your stores and the clothing was great. Now that I am back in Australia I have tried to order some more but you don't ship it internationally and I think that you should because you would make a bigger profit from all the others...
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Company wrote 0 public responses to the review from Aug 05, 2017.
#1083823
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I am so disappointed that they don't ship to Canada anymore! I live 10 hours away from the nearest Brandy Melville store, and the last time I shopped there half of the product was out of stock. I've spent lots of money on their clothing and now they're losing a...
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Company wrote 0 public responses to the review from Mar 10, 2016.
Anonymous
kristina

yes same I was given a gift card for my birthday and I wanna use it but the store is too far away :(

Anonymous
Anonymous

Brandy Melville had the rudest customer service reps I have ever experienced. No wonder their sales keep going down the toilet.

#807326
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This is the third time i went to Brandy Melville store at Ion Orchard. I didnt have a good experience. Staff were all not friendly and will give the uncomfortable look. They are not polite and welcoming at all. It started with the chinese girl at the fitting room. She...
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Company wrote 0 private or public responses to the review from Oct 31.
1.0
#1391994
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Brandy Melville - Try not to spend here!

Brandy Melville - Try not to spend here!
Rude staff, rip off policies of returns If the product is faulty, your problem. It’s like Abercrombie was 9 years ago. Won’t accept the bad cut of these pants, apparently “all their pants are this way”
Company wrote 0 private or public responses to the review from Nov 09.
1.9
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1397221
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Brandy Melville - Order & Shipment
I ordered a pair of Brandy Melville pants in navy and when I got the order it turned out to be white. I emailed Brandy and said if I can get an exchange and they said no. The only possible way is to return and I will have to pay for my own shipping. So basically I have...
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Company wrote 0 public responses to the review from Dec 06.
#1416406
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This is my first time purchasing BM clothings on line for my daughter. The pants she ordered was too small. We checked the size chart when we place the order. She is 27 waist and we ordered size M but it’s too small for her. The size chart totally wrong and we need to...
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Company wrote 0 private or public responses to the review from Nov 02.
1.5
I didn't like
  • Return policy
#1392707
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Terrible shipping service. We ordered a birthday present from the official website about 2 weeks in advance. The website told us the item would be shipped in the next 3-4 days. About a week later, we still had not received a shipping conformation or the item in the...
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Company wrote 0 public responses to the review from Dec 07.
#1417854
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About 2 weeks in advance, we ordered a birthday present, and the website told us the item would be shipped in the next 3 days. About 10 days later, we received a shipping conformation. The item would not be here in time, adding to the 7 days it would take to ship. This...
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Company wrote 0 public responses to the review from Dec 07.
#1417862
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I placed an order of 167 dollars and then received my confirmation email. I noticed that I accidentally ordered two of the same item. In the email I received it clearly stated I had 24 hours to make changes or cancellations to my order. So I went on chat with them...
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Company wrote 0 private or public responses to the review from Jul 18.
1.8
#1306790
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Awful experience. I am one of the few who Brandy’s absurd “one size” fits, but still won’t be ordering from them again. Shipping said it would take 5-7 days and ended up taking over three weeks. I then did not receive one of my items (the item i was most excited for),...
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Company wrote 0 private or public responses to the review from Aug 23.
Anonymous
julia

overreacting

Anonymous
sarah

triggered

1.0
#1337205
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