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When I was in Europe I shopped at one of your stores and the clothing was great. Now that I am back in Australia I have tried to order some more but you don't ship it internationally and I think that you should because you would make a bigger profit from all the others...
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#1083823
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I am so disappointed that they don't ship to Canada anymore! I live 10 hours away from the nearest Brandy Melville store, and the last time I shopped there half of the product was out of stock. I've spent lots of money on their clothing and now they're losing a...
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Anonymous
Anonymous

Brandy Melville had the rudest customer service reps I have ever experienced. No wonder their sales keep going down the toilet.

Anonymous
Grace

Ya same, i was very disappointed. I was at the checkout and added in all my info just to see that they don’t even ship to Canada. They lost out on $200 ‍️

#807326
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I placed an order of 167 dollars and then received my confirmation email. I noticed that I accidentally ordered two of the same item. In the email I received it clearly stated I had 24 hours to make changes or cancellations to my order. So I went on chat with them...
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1.8
#1306790
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Okay, okay, yes the clothes are very cute. However, Brandy Melville, why don't you advertise with models of all races, including, Asian and Mexican. I guarantee your brand will be much more accepted and people could view your clothing with people that look like them....
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#1265728
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Brandy Melville - Terrible

Sold me defective clothing, I wore it once and it broke. I’m skinny and it was baggy on me so it wasn’t anything like that. They refused to give me my money back. It was unfixable as the string thstbties around the waste totally ripped off from the inside.
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1371917
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I went tot he BM store in Boston and had the worst experience I have ever had. First, the music was gangster rap, which I guess appeals to 12 year old girls. The service was the worst! No interaction or help. The girl who rang us up was eating a bagel with avocado...
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1.0
#1317839
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My daughter bought a top that she thought fit her but when she got home found it a little uncomfortable under the arms. As we couldn't get a bigger size, as there is only one size, we returned it we were told that we could only have a gift voucher as they do not return...
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#1311474
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Awful experience. I am one of the few who Brandy’s absurd “one size” fits, but still won’t be ordering from them again. Shipping said it would take 5-7 days and ended up taking over three weeks. I then did not receive one of my items (the item i was most excited for),...
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Anonymous
julia

overreacting

Anonymous
sarah

triggered

1.0
#1337205
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Been trying to order Birthday clothes for 2 daughters, frequently shop online, in stores, when traveling girls always hunt down their stores. Been trying to order online for WEEK, they WILL NOT TAKE MY MONEY. Their "system" has my Tampa zip code wrong and they "CAN...
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#1316856
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My husband purchased three gift cards for Christmas (2 for our closest friends daughters, and 1 for my daughters Christmas stocking). Less than a week later, they closed their doors...and didn't warn/inform us that they were closing. So, that was my first issue. If you...
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1.0
I didn't like
  • Lack of available customer service
  • Gift cards
#1165497
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