Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

The customer service is awful, the worst I have experienced in my entire life.I ordered some things and they did not even bother to inform customers the warehouses were moving out of state when I ordered.

After a week of no tracking notifications, I decided to ask them and they seemed to think that it was normal for shipments to not be sent on time when they make everyone pay for $7 (5-7 business days). The worst of part of it is that they kept telling me all the orders were upgraded to 2 day shipping...yeah, right! After another week of waiting, I decided to just cancel my order. If they cannot ship out orders, they should not even be allowing consumers to be purchasing their products online.

Their customer service representatives even told me that there was no contact information for the people in charge of shipping, these people clearly have no idea what they are doing or how to direct customers. I am under the impression they can do whatever they want because they are "trendy." Well, this does not work for me or other customers. Additionally, when I ordered stuff from them in the past before this moving chaos, some of my clothes were sent stained with chocolate or ink. I was also sent a wrong item.

All of these reasons stated are why I choose to do my Brandy purchasing elsewhere such as Pac-Sun or Poshmark where I know I can depend on reliable and exceptional customer service.

Also, they charge you for your order even though it may not have purchased.I do not know of any business that does that because everywhere else I order from charges when the order actually ships.

Reviewer is in unhappy mood. This person is quite happy with product and selection and stated that there is a room for improvement of quality and damaged clothing clothing is junk. Please immediately contact the author of this review to discuss poor customer service of clothing. Brandy Melville needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned clothing in their reviews. You may find this information helpful for further shopping at Brandy Melville.

Had an Experience with Brandy Melville?

Write a review


Terms of Service
Post Comment

You May Also Like

Promgirl - Dress Review from Bethesda, Maryland Promgirl "FALSE ADVERTISEMENT!! I don't usually write reviews, however this website deserves one. I had four girls purchase bridesmaids dresses for my wedding because the pictures online look amazing. Although, when..." Read more Italian Style Clothing - Armani AG Milano jackets SCAM Italian Style Clothing "Got scammed in Irvine yesterday 10/6/15 on Culver drive, small shopping center. Italian rep coming from fashion show.... Looking for JW airport to catch is flight to Ny and Milano.... He wanted to..." Read more Brandy Melville - Dress Review from Murrieta, California Brandy Melville "I bought the maroon Jada dress. FIRST TIME I WORE IT IT RIPPED!! Huge rip in the bottom seem!! This happened to the last one I bought in black. My..." Read more Modlily - Cheap, nasty and nothing like the photo!! Modlily "I ordered and paid for a dress from Modlily. I expected a silky/satin well made champagne coloured dress (see first photo). What actually arrived was a rough see through..." Read more Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle Rockport "This is what I wrote to Rockport: I am really surprised that rather than looking at the issue where your product has caused an injury, your response is purely focussed..." Read more Hewlett Packard - Product falling apart! Hewlett Packard "I bought a HP Laptop this past January ( less than a year) and about a month ago the USB port and the SD card port both stopped working on..." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more